Making patients comfortable in a no pressure environment is important in an industry that is often confusing to consumers. Patients are often unsure about when to get a hearing test or who to trust with their hearing health care. The earliest sign of hearing difficulty is often the complaint that “I can hear, but I can’t understand.” While this type of comment may seem contradictory, it makes a lot of sense to Audiologists and ENT physicians.

Dr. David Greene, a Board Certified ENT, explains that “Hearing aids are not just to help you hear, but are critical to improving your brain’s ability to decode speech. If hearing loss is left untreated, speech discrimination drops over time. This is because the part of the brain that decodes speech is not getting any exercise. Like a muscle without exercise, the ability to decode speech will atrophy, but unlike a muscle, you can’t get it back. This is why it’s very important to get a hearing aid when you need one; rather than waiting until you can’t hear at all. You want to keep what you’ve got when it comes to the ability to understand speech.”

Great hearing devices can give you back speech clarity, but the hearing device is just one part of the equation. Customer service is just as important. At Decibels Audiology, we want patients to be happy and to tell their friends. We know the power of word of mouth, and we are dedicated to outstanding customer service. From day one we established a set of values that we continue to adhere to. It’s exciting and fun to win awards, but what’s really exciting is to hear our patients say “I love my hearing aids!” Contact us today! We can’t wait to HEAR from you!